It took forever for me to get some kind of support to be able to order this product. The product is absolutely excellent… Fragrance free and does the job well. Very hard to reach anyone for any kind of help. No one answers emails or texts. Did get a call from someone that worked there, but never followed through on what he said he was going to do. It’s a shame because it’s a great product. I ordered more than I needed because I wasn’t sure that I was going to be able to get any kind of service in the future.